At MY STEAM MOP, customer satisfaction is important to us. However, due to the nature of our product, we only offer refunds or replacements in the event of a defective or damaged item.
Eligibility for Refund or Replacement
To be eligible:
The item must be unused and in its original packaging
You must contact us within 7 days of receiving the item
Photo or video evidence of the defect or damage must be provided
If your claim is approved, we will issue a refund or send a replacement at no additional cost.
Non-Returnable Items
We do not accept returns for reasons other than product defects or damages. Please ensure the product is suitable for your needs before ordering.
To initiate a refund request, please contact us at support@mysteammop.com with your order number and a description of the issue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas imperdiet nisi eget gravida vestibulum. Ut rutrum facilisis leo, ac vulputate elit consectetur ut. Morbi rhoncus mauris ligula, et pulvinar nulla rhoncus sit amet. Pellentesque a quam id odio malesuada auctor.